DASH: CASE IN POINT … THE COMPANY WE’RE FEATURING IN TONIGHT’S BUSINESS MATTERS REPORT. A COMPANY FULL OF HARD WORKING PEOPLE DEDICATED TO BRINGING SOME HARTINESS AND JOY TO THOUSANDS OF HAWAII RESIDENTS EVERY DAY. IF YOU LOVE BAKED GOODS … THIS IS YOUR HEAVEN. TUCKED AWAY IN THE BACK OF PEARL CITY … PLAIN DOUGHNUTS … TURN INTO SPARKLING LITTLE GEMS. ALTHOUGH IT LOOKS LIKE A FANTASY WORKPLACE, EVERYBODY IN THE PATISSERIE BAKESHOP TAKES THEIR JOB SERIOUSLY. SO MUCH SO I DON’T EVEN STOP TO SMELL THE DONUTS SO TO SPEAK. HOWARD: “DOES IT EVER GET ALL RUNNING THESE THINGS THROUGH THE GLAZER EVERY DAY? WORKER: IT NEVER GETS OLD NEVER DOES FACT IS, THERE’S LITTLE TIME TO BE TIRED HERE. THE PATISSERIE BAKERY CHURNS OUT PRODUCT 24-SEVEN, 365 DAYS A YEAR. COLLEEN PAPARELLI / THE PATISSERIE: THIS HAS SO MUCH VARIETY. WE MAKE EVERY TYPE OF DONUT AND DANISH AND PASTRY LAVAGE THE BREADS THE ROLLS. IF YOU’VE EATEN AT TEDDY’S OR FIVE GUYS YOU’VE HAD OUR BUNS” COLLEEN PAPARELLI AND HER HUSBAND BOB TOOK OVER THE BUSINESS 15 YEARS AGO. A PERFECT FIT FOR TWO PEOPLE WHO GREW UP AROUND FAMILIES WHO WHEN I WAS GOING TO THE ORCHARD AND PICKING MY PEACHES OR STRAWBERRIES OR APPLES”. BOB PAPARELLI / THE PATISSERIE: “MY GRANDMOTHER STARTED A CATERING BUSINESS BACK IN MICHIGAN AND WE HAD A MAN, SORRY WAS PRODUCED EVERYTHING THE BREADS THE CAKE PIES”. UNLIKE THEIR CHILDHOOD DAYS, TECHNOLOGY AND AUTOMATION HAS HELPED THE COMPANY GROW. BUT EVEN TODAY …THERE’S NOTHING LIKE THAT PERFECT HUMAN TOUCH. DASH:SHE MAKES US PERFECT WHAT’S THE SECRET? OF THE EXTRA LOVE SHE PUTS IN. WELL LET’S SEE IF I HAVE SOME LOVE HERE” TURNS OUT I’M QUITE THE DIPPER. “OH. NOT BAD HUH?” DASH: “WHAT HAPPENS IF YOU GO LIKE THIS AND WHAT HAPPENS IF YOU DO THAT YEAH YOU DO THIS HA HA”. BUT ALL FUN ASIDE, LIKE ANY BUSINESS, THE BAKING BIZ COMES WITH CHALLENGES. ONE OF THE BIGGEST WAS WHEN THEY HAD TO MOVE LOCATIONS. TWICE. BOB: “SO I BASICALLY HAD TO CONSTRUCT A BAKERY BEFORE WE MOVED OUR BAKERY”. THEN THERE’S THE STRINGENT FOOD SAFETY GUIDELINES… BOTH STATE AND FEDERAL, THAT SEEM TO CHANGE ALMOST WEEKLY. COLLEEN: “AND IT’S NOT EASY KEEPING UP WITH ALL THE REGULATIONS AND OUR EMPLOYEES DO GREAT ATTITUDE AND THEY BEEN WITH THE COMPANY LONGER THAN 30 YEARS”. SOMETHING ELSE THE COMPANY DOES … CO-PACKING. MEANING THEY BAKE AND PACKAGE THE THEIR COOKIES AND OTHER GOODIES FOR OTHER “WELL KNOWN” CONFIDENTIALITY AGREEMENTS OF COURSE. AS COLLEEN LIKES TO OUR IT. THE PATISEIRIE IS HAWAII’S UNDERCOVER BAKERY COLLEEN “BECAUSE OF THAT MOST PEOPLE DON’T KNOW YOU’RE EATING OUR PRODUCT. IF YOU GO TO A RESTAURANT OR HOTEL OR RESORT ALMOST ANY PLACE ON THE ISLAND 7-ELEVEN CONVENIENCE STORE YOU’RE EATING DOUGHNUTS ARE DANISH OR COOKIES OR OATMEAL RAISIN ALL OF THOSE PRODUCTS”. BOB BOB AND COLLEEN SAY SEEING THOSE SWEET TREATS ROLL DOWN BRINGS THEM JOY.. KNOWING IT WILL BRING OTHERS THE SAME. AND BOTH ALSO SAY … IT SMELLING SAYING ARE THEY BAKING RIGHT NOW AND I WONDER IF THERE’S ONE EXTRA PIECE THAT I CAN GO DOWN THERE AND STEAL IT OFF THE LINE” AND THE SECRET TO THEIR SUCCESS? COLLEEN PERSEVERANCE. AND OTHER WE ALL MAKE MISTAKES” BOB “IT’S 24 SEVEN. WE START BAKING EARLY IN THE MORNING THAT GOES TO ABOUT SIX AT NIGHT MAY BE LONGER THAN THE PACKING CREW COMES IN THE DRIVERS COME IN AND STARTS OVER AGAIN IN THE MORNING” COLLEEN “IT TAKES ALL OF US WITH THE SAME GOAL TO MAKE A GOOD POLITY PRODUCT FOR THE PEOPLE OF HAWAII WHICH I’M REALLY PROUD OF THE JOB THAT THEY DO” COLLEEN “TO ME NOTHINGS BETTER THAN GETTING TOGETHER WITH FRIENDS AND FAMILY AND HAVING A GOOD CUPPA COFFEE AND A DANISH” BRIG: CALLING ALL ACTORS! A MAJOR HOLLYWOOD DIRECTOR IS LOOKING FOR TALENT RIGHT HERE IN HAWAII.